We need this list so we can inform emergency services when we are scheduling some work that might require their assistance, should something go wrong. We can make such a list in Outlook, but each individual would have to create his or her own list. It would be nice if I could create such a list in Microsoft Exchange so that anyone in the plant can get to it when needed.
You have two options:
- Add a contact to your Active Directory for each of the external SMTP addresses, and then put them all in a distribution group.
- Drag and drop all the contacts created in someone's mailbox (assuming they are already in someone's mailbox now), and move or copy them to a public folder created to contain contact items. Give everyone permissions to access this public folder, and then have them right-click the public folder in Outlook and select Properties → Outlook Address Book → Show this folder as an e-mail Address Book.
Test both options in a lab to determine which best meets your needs.
MEMBER FEEDBACK TO THIS ASK THE EXPERT Q&A:
If I've used option number two, how would I get contacts in the public folder to list individually in Exchange? Right now my users can send mail to the public folder group as a whole, but not to individuals in the public folder.
Thanks in advance for your advice.
If I understand your question correctly, you're saying that sending to the contacts as they appear in the new client-side Address Book fails.
If so, you'll want to navigate to Global Settings -> Internet Settings in Exchange System Manager (ESM). Then right-click "Default," switch to the Advanced tab, and ensure that the "Allow automatic forward" checkbox is set.
David Sengupta, Server Administration Expert
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This was first published in November 2005