Ask the Expert

Allow internal users into Outlook Web Access

I maintain an Exchange 2000 server for a small company. Users outside of the office can log onto Outlook Web Access with no problem, but users inside the office, signed on to the domain, cannot use Outlook Web Access. (They normally just use Outlook.) What do I need to do to allow inside users to get into Outlook Web Access?

    Requires Free Membership to View

Try using the local IP address instead of the Exchange server name. If you are able to connect, check your DNS setting. Make sure the DNS setting is pointing to the local server, and add the DNS entry for Outlook Web Access. Also, check your firewall. It is possible that it is preventing users from going out to the Internet and coming back up.


Do you have comments on this Ask the Expert Q&A? Let us know.
Related information from SearchExchange.com:

  • SearchExchange.com Learning Center: Troubleshooting Outlook Web Access
  • SearchExchange.com Reference Center: Outlook Web Access


  • This was first published in August 2005

    There are Comments. Add yours.

     
    TIP: Want to include a code block in your comment? Use <pre> or <code> tags around the desired text. Ex: <code>insert code</code>

    REGISTER or login:

    Forgot Password?
    By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
    Sort by: OldestNewest

    Forgot Password?

    No problem! Submit your e-mail address below. We'll send you an email containing your password.

    Your password has been sent to: